By mid-afternoon of Black Friday 2008, media outlets nationwide reported the same heartbreaking story: An elderly employee of a mega-retailer had been trampled to death by a mob of unruly shoppers. Since that time, retailers have committed to improving safety for both employees and shoppers during the busy sales events of the winter holiday season.

The following Black Friday Safety Checklist draws vital information from Federal safety agencies and is intended to help storefront owners effectively manage crowds of customers. With a bit of proactive preparation, retailers can take positive steps to ensure the tragic events of Friday, November 28^th are never repeated.

Review OSHA’s Crowd Management Safety Guidelines for Retailers

The U.S. Occupational Safety and Health Administration (OSHA) published an online reference for all retailers to provide tips for preventing in-store accidents and injuries during busy sales events. Effective crowd management, according to OSHA, is critical in preventing accidents and fatal injuries.

Planning for the Event

Whether planning for Black Friday or prepping for large December crowds, OSHA recommends retailers take the following precautions:

1. Examine all major points of entry. Determine where the largest inflow and outflow of shoppers will occur, and station additional employees or security personnel as needed.

2. Verify the property’s compliance with all safety codes and requirements. This is most efficiently done by contacting local fire, police, and other municipality authorities.

3. To improve emergency response, designate one specific employee per shift to be responsible for contacting the police, EMTs, or the fire department in the case of an emergency.

Setting Up for the Event

As the day of the sales event draws closer, OSHA recommends retailers pay close attention to the following issues and challenges while prepping the store:

1. Use posts, stanchions, and crowd control devices to create queues that will control the crowd as they enter the store. Create similar crowd control systems to sort shoppers into lines so they may make their purchase and exit the premises quickly and efficiently.

2. Designate employees to serve as Greeters, directing the public to specific line queues and/or points of entry as they arrive to the store.

3. Inside, display special sale items in a designated area that is easily accessible and clearly marked. This will reduce overcrowding in certain areas, and it will help shoppers find popular items quickly.

During the Big Day

Of course, special precautions must be taken on the day of the sales event. This is when crowds of customers will surge the aisles of the store, making it imperative that all employees, staff, and security personnel work together to ensure everyone’s safety. OSHA recommends retailers consider the following safety guidelines:

1. Designate a special entrance area for employees so personnel can enter and leave the premises freely. Station security personnel at the employee entrance to prevent public use.

2. Position uniformed security personnel at all points of major entry. Staff additional police, if needed. Positioning these trained professionals in highly visible areas will both discourage aggression among shoppers while also promoting feelings of safety.

3. Carefully monitor customer inflow, and do not let additional shoppers enter the premises after maximum occupancy is reached.

Read the Full OSHA Report

The items above are just a small sample of a much larger report that OSHA has produced to help retailers control crowds and maintain safety during sales events this year. For the full report, including additional tips on responding to emergency situations, visit the complete Crowd Management Safety Guidelines for Retailers.

Umbrella Bagger: Committed to a Safe Shopping Experience

Umbrella Bagger stands committed to helping retailers create a safe shopping experience this holiday season.

In addition to following OSHA recommendations for effective crowd management, retailers are invited to learn more about slip and fall prevention with wet umbrella bag stands. Proactively prevent rain and snow puddles to keep entryways clean, dry, and safe through major sales events and days of inclement weather.

To learn more, call Umbrella Bagger Client Services at 855-328-8100.

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As we’ve covered in many blog articles and studies this year, one of the best ways to improve customer satisfaction and visitor safety is to focus on making sure floor surfaces are clean, dry, and safe. The importance of floors was highlighted earlier this year when American insurance company, CNA, released a new study indicating that poorly maintained floors were the #1 contributing factor in slip and fall accident cases. For some, this statistic was a departure from conventional wisdom, as many would intuitively guess that slips and falls had more to do with visitor footwear and/or clumsiness.

In keeping entryways safe, customers are sure to feel a firm foothold and a warm welcome when entering storefronts to shop during the 2013 holiday season.

Spreading Awareness for In-store Accident Prevention

The biggest reason we are spreading awareness for visitor safety during the holiday shopping season is simple: Accidents are more likely to occur when storefronts are busy, overcrowded, and offering big sales. Retailers know firsthand that each of those variables has major influence during the weeks between Thanksgiving and Christmas holidays, making now the perfect time to re-think storefront safety products and protocols.

Moreover, the snow and rain of winter months has the potential to make entryways even more treacherous than normal. To prepare, retailers are encouraged to be mindful of the 10 days that are predicted to be the busiest this season:

1. November 29th: Black Friday
2. December 21st: Super Saturday
3. December 22nd
4. December 20th
5. December 14th
6. December 23rd
7. December 26th (the day following Christmas)
8. November 30th (Saturday following Black Friday)
9. December 7th
10. 10. December 28th

Tips for Preventing Slippery Floors

With the top 10 busiest shopping days in mind, property owners must shift gears to think about visitor safety from the ground-up. Below are 3 essential tips for making sure that storefronts, particularly high traffic entryways, stay clean, dry, and safe for shoppers.

1. Use floor mats for added traction.

Floor mats are perhaps one of the oldest and most well-known methods of accident prevention. Mats are available in a variety of makes and models, each of which can add a significant layer of traction on which customers can walk while simultaneously drying their shoes.

2. Offer coat racks or coat check services.

Floor mats are just the foundation for a slip-free season, however. It’s important to understand other ways in which snow, ice, and rainwater can penetrate facilities and cause hazardous puddles. One way precipitation is carried past entryways and throughout the storefront is by way of wet raincoats and other outdoor apparel. Offer a place for guests to check their coats, and you’ll reap two benefits: Precipitation control, and customer experience enhancement. Allow guests to easily shed their wet coats, and create an in-store environment that invites happy shopping.

3. Offer wet umbrella bags to guests.

Umbrellas are particularly good at carrying precipitation past entryways, as they are often carried throughout the store with little thought of the mess they make. As property owners, keeping up with liquid accumulation from wet umbrellas can be a challenge that can lead to slips, trips, and falls when left unchecked. Place wet umbrella bag dispensers at all major points of entry, and give guests a convenient way to stow their umbrellas while they shop.

Keeping Things Clean, Dry, and Safe This Winter

Visit Umbrella Bagger for additional information on wet umbrella bag stands, disposable bags, and other safety products. For order information and assistance, call toll free 1-855-328-8100.

Read the full press release by clicking on the following link: PRWeb-Umbrella Bagger Spreads Awareness for In Store Accident Prevention

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Rainwater, snow, and other debris accumulation is most dangerous when it occurs in unlikely places for 1 main reason: It’s hard to spot. For maintenance personnel, accumulation that occurs beyond floor mats or along interior corridors might not be recognized during normal rounds. And for guests, such accumulation can be unexpected and, in some cases, very difficult to see.

Slipper Floors Cost Business Owners Billions

According to the Liberty Mutual Research Institute, slip and fall accidents cost American businesses an estimated $13 billion in total costs. Among those categories of accidents are overexertion, fall on same level, bodily reaction, fall to lower level, and struck by object (such as moving machinery or a dropped tool). The costs illustrated in the infographic above were originally published in the Institute’s Workplace Safety Index for 2010.

Most alarmingly, however, is a figure that is not illustrated above: The cost of slip and fall accidents has actually increased between the years of 1998 and 2008, as reported by Liberty Mutual. Also important to note is that costs for the other top 10 categories of at-work injury all decreased over the same time period.

These numbers demonstrate a simple truth: Slip and fall accidents remain a problem for American business owners. Be it ineffective safety products, lack of proper cleaning protocol, unpredictable weather, or some combination of each of these variables, slip and fall accidents are a costly part of doing business that is preventable.

How to Eliminate Slippery Floor Surfaces

The best way to prevent accidents due to rainy day weather is to take a 3-pronged approach to rainwater accumulation. This includes:

1. Anticipate wet shoes.

Rainy days inevitably cause visitors’ shoes to become wet and dirty with debris. To prevent slips and falls, use indoor and outdoor commercial floor mats to aggressively clean debris and wetness from visitors’ shoes.

2. Remember: Wet coats track water past mats.

Shoes are not the only thing that needs tending to, however. Wet coats can easily track water well beyond floor mats, which can cause dangerous accumulation in hard-to-see places. To combat this problem, use coat racks and “coat checks” to encourage guests to leave wet coats at the entryway.

3. Encourage guests to wrap and stow wet umbrellas.

Like raincoats, wet umbrellas track water well beyond the safe and absorbent surfaces of floor mats. Wet umbrellas pose a greater problem than wet coats, however, because guests shake them dry at the entryway, which showers slick floor surfaces with rainwater, snow, and other debris. Shop wet umbrella bag dispensers to minimize this risk, and present guests with an easy way to wrap-and-stow wet umbrellas upon entering the facility.

Shop Automatic Wet Umbrella Wrappers

Visit Umbrella Bagger for additional information on wet umbrella bag dispensers, disposable bags, and other safety products. For order information and assistance, call toll free 1-855-328-8100.

Share This Free Infographic

To share this free infographic, right-click on the following link and select “Save as…” to save the embed code to your computer as a .txt file. Then, upload the entire file to your website or blog: Embed Code-Prevent Slippery Floors

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Before attempting to improve customer experience, it is vital for all members of the organization to share a clear definition of what customer experience means. By definition, customer experience is a qualitative value that sums each of the interactions that occur between a customer and a business throughout the lifespan of the relationship they share.

Improve Customer Experience with These Tips

The interactions that make-or-break customer experience does not occur exclusively in-store, however. Digital interactions like TV commercials, radio spots, print ads, email campaigns, and social media all make significant contributions to the overall customer experience. Businesses must be mindful of this when creating a customer experience enhancement program.

Make a Good First Impression

Making a good first impression sets a solid foundation for building a positive customer experience. In general, the goal should be to make the customer as comfortable as possible. In return, the customer can more easily be guided to an appropriate purchase that he or she will make with confidence. This can be accomplished through both in-store ambiance, as well as with well-trained customer service professionals.

• Use a color scheme that resonates with the goal of your business. If you are a travel agency, vibrant colors and earthy décor can aid in creating the “escape” experience that your customers desire. For banks and financial institutions, however, a cooler color scheme with blacks, deep blues, and graphite accents can promote feelings of safety and confidence.
• Maintain a professional appearance. Use floor mats, signs, and other safety products to promote a clean and professional appearance during business hours. During fall and winter months, offer customers an easy way to stow their wet umbrellas with wet umbrella bag stands.
• Focus on comprehensive employee training. list (clear protocol for handling specific types of customer interactions, ongoing training to improve service, training to learn about new products/ services, etc) To create an excellent customer experience, employees must be prepared to handle customer complaints—both the common and the rare.

Maintain a Safe Environment

Creating a safe and professional environment is just the starting point. Once created, management must devise practical strategies for maintaining a safe in-store environment.

• Regularly clean floor spaces along heavily trafficked areas, like entryways and elevator lobbies.
• Designate specific members of the maintenance team as responsible for reporting and responding to dangerous conditions, like puddles, faulty product displays, illegible warning signs, and other potentially hazardous elements within the retail space.
• When offering wet umbrella bags to customers on days of inclement weather, make sure dispenser stands are properly deployed and remind maintenance staffs to check them throughout peak hours, re-stocking with additional bags when necessary.

Focus on Touch Points to Enhance Customer Experience

As we’ve seen, enhancing customer experience in today’s digitally connected world requires businesses to identify and connect with customers in both real-world and virtual. While in-store promotions attract customers to physical storefronts, it’s digital channels like social media and email that often nurture customers until they are ready to make a purchase. By considering, business professionals can devise a comprehensive strategy for delivering a higher level of service that ultimately leads to a better experience, both in the store and online.

Visit Umbrella Bagger for additional information on wet umbrella bag dispensers, disposable bags, and other safety products. For order information and assistance, call toll free 1-855-328-8100.

For follow-up reading, visit this article on customer experience via Forrester, a global research and advisory board.

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