Today, umbrella bag stands solve these problems simply by enabling the guest to wrap their wet umbrella upon entering the property. No mess. No hassle.

The next generation of umbrella bag stands is here, feature automatic wrapping mechanisms to more easily and efficiently bag guests’ umbrellas. Despite sharp aesthetics and a novel design, property owners often ask: Why choose an automatic wet umbrella wrapper over a traditional umbrella stand, can, or rack?

Why Choose an Automatic Umbrella Wrapper

So, why choose a model with bells and whistles? After all, guests can just as easily leave a wet umbrella at the entryway to dry on a simple stand, rack, or can. A close examination reveals at least 3 benefits to choosing an “auto wrapper” over a traditional umbrella stand:

1. High-end Style

First and most obvious is the benefit of high-end style that automatic wet umbrella wrappers add to entryways. Umbrella bags are encased within the unit, preserving interior decor while minimizing design disruption. The automatic wrapping feature is an exceptional touch that adds to the customer experience, showing guests that the establishment innovation, service, and safety as top priorities.

2. Protection from liability

Property owners might be liable for lost, stolen, or mislaid items. For this reason, enabling guests to neatly wrap and carry their umbrellas helps to alleviate the risk of becoming liable for an umbrella that is left behind, misplaced, or reported stolen.

3. Enhanced customer experience

High-end property owners understand that some guests demand a particular quality of experience when shopping or vacationing. Auto-wrappers preserve the highest quality of service by eliminating the nuisance created by wet umbrellas, without asking guests to leave them behind to dry.

Learn More About Automatic Wet Umbrella Wrappers

To learn more about automatic wet umbrella wrappers, call Umbrella Bagger at 1-855-328-8100.

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In some cases, investments in customer experience might include physical products that improve the in-store sales process. Accessible product displays, for example, make it easy and entertaining for customers to try products prior to purchase. Vibrant logo mats likewise improve customer experience, reinforcing the company’s brand image while also keeping heavily trafficked customer areas clean, dry, and safe. During rainy months, another new and unique product has rapidly risen in popularity among businesses in our nation’s capital: wet umbrella bag dispensers.

It’s easy to see what wet umbrella bag stands– the units that dispense disposable plastic bags in which visitors store wet umbrellas– are such a popular product this fall. The product itself provides 2 valuable benefits to both visitors and businesses. For visitors, the forward-thinking safety solutions serve to tame otherwise pesky wet umbrellas, making it easy for customers to stay neat and dry while shopping. This function confers a substantial benefit to the business or property owner as well, preventing the accumulation of rainwater on floor spaces that ultimately causes slips, trips, falls, and liability.

Aiming for a Safe, User-Friendly Fall

But just how big of a problem are slip and fall accidents this fall? To answer this important question, we turn to two authorities on workplace safety and accident prevention. The first is the Liberty Mutual Research Institute, an organization that produced a study in 2010 indicating that slip and fall accidents at work cost American businesses upwards of $13 billion in 2008 alone (i).

If the Liberty Mutual statistic isn’t alarming enough, businesses and property owners can look to American insurance company CNA. In 2010, CNA produced a case study in which 57% of property owners reported slip and fall accidents as the most costly and time consuming category of disputes in 2008 (ii).

Read More on Wet Umbrella Bag Stands

Visit Umbrella Bagger online or click here to download the press release.

Sources:

(i) “Workplace Safety Index.” Liberty Mutual Research Institute. Accessed 2 August 2013.

(ii) “New Techniques for Preventing Slips and Falls.” CNA. Accessed 8 September 2013.

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Before attempting to improve customer experience, it is vital for all members of the organization to share a clear definition of what customer experience means. By definition, customer experience is a qualitative value that sums each of the interactions that occur between a customer and a business throughout the lifespan of the relationship they share.

Improve Customer Experience with These Tips

The interactions that make-or-break customer experience does not occur exclusively in-store, however. Digital interactions like TV commercials, radio spots, print ads, email campaigns, and social media all make significant contributions to the overall customer experience. Businesses must be mindful of this when creating a customer experience enhancement program.

Make a Good First Impression

Making a good first impression sets a solid foundation for building a positive customer experience. In general, the goal should be to make the customer as comfortable as possible. In return, the customer can more easily be guided to an appropriate purchase that he or she will make with confidence. This can be accomplished through both in-store ambiance, as well as with well-trained customer service professionals.

• Use a color scheme that resonates with the goal of your business. If you are a travel agency, vibrant colors and earthy décor can aid in creating the “escape” experience that your customers desire. For banks and financial institutions, however, a cooler color scheme with blacks, deep blues, and graphite accents can promote feelings of safety and confidence.
• Maintain a professional appearance. Use floor mats, signs, and other safety products to promote a clean and professional appearance during business hours. During fall and winter months, offer customers an easy way to stow their wet umbrellas with wet umbrella bag stands.
• Focus on comprehensive employee training. list (clear protocol for handling specific types of customer interactions, ongoing training to improve service, training to learn about new products/ services, etc) To create an excellent customer experience, employees must be prepared to handle customer complaints—both the common and the rare.

Maintain a Safe Environment

Creating a safe and professional environment is just the starting point. Once created, management must devise practical strategies for maintaining a safe in-store environment.

• Regularly clean floor spaces along heavily trafficked areas, like entryways and elevator lobbies.
• Designate specific members of the maintenance team as responsible for reporting and responding to dangerous conditions, like puddles, faulty product displays, illegible warning signs, and other potentially hazardous elements within the retail space.
• When offering wet umbrella bags to customers on days of inclement weather, make sure dispenser stands are properly deployed and remind maintenance staffs to check them throughout peak hours, re-stocking with additional bags when necessary.

Focus on Touch Points to Enhance Customer Experience

As we’ve seen, enhancing customer experience in today’s digitally connected world requires businesses to identify and connect with customers in both real-world and virtual. While in-store promotions attract customers to physical storefronts, it’s digital channels like social media and email that often nurture customers until they are ready to make a purchase. By considering, business professionals can devise a comprehensive strategy for delivering a higher level of service that ultimately leads to a better experience, both in the store and online.

Visit Umbrella Bagger for additional information on wet umbrella bag dispensers, disposable bags, and other safety products. For order information and assistance, call toll free 1-855-328-8100.

For follow-up reading, visit this article on customer experience via Forrester, a global research and advisory board.

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